Appointments, Cancellations, Non-Refundable Booking Fees and No-Shows
In order to book and secure an appointment at Zxaar Hair, I will require your card details. (Please note this does not apply for free appointments such as consultations or maintenance appointments). These are securely held by my booking system Shedul and are now viewable by the salon.
Your card will not be charged at the time of booking, however it will be charged in the event of a no-show or late cancellation. Cancellations between 24 hours will be charged at 50% of the total appointment cost. Cancellations within 24 hours (or no-shows) will be charged at 100% of the total appointment cost.
Appointment reminders will be sent 72 hours before your appointment so please contact me as early as possible to avoid your card being charged.
I reserve the right to ask for payment in full before a booking will be made. If this is done, this amount will be treated the same as a non-refundable booking fee and will be retained in full upon late cancellation (within 24 hours of appointment) or no-show.
If no booking fee or card capture is taken and you cancel within 24 hours, I reserve the right to ask for a late cancellation charge of 50% (or 100% if you cancel within 24 hours) of the total appointment cost, then payment in full in advance, to book any future appointments.
If you do not show for your appointment and haven’t contacted the salon, you will be removed from my client list.
For you to get the best out of my services a consultation is key, which is why I offer them for free. It gives us a chance to get on the right page and for you to feel happy and comfortable. For me to keep these very important appointments complimentary, I ask that you only book them if you have real intentions of attending. Should you cancel within 24 hours or don’t show; you will be charged £20.
Please let me know if you are going to be late for your appointment, I can usually allow for a few minutes, however I may have clients after your appointment. So if you are more than 15 minutes late, I may cancel your appointment and apply the above terms as a no-show.
Colouring & Patch Testing
For all new hair colour clients, I will need to carry out a patch/sensitivity test at least 48 hours before your appointment. You will be asked to sign a form to confirm that this has been carried out.
Complaints & Feedback
My priority is for you to be completely happy with the service you receive from me and in love with your new hair. It is important to me to run a professional business so I aim to deliver the highest standards in everything I do. Complaints are rare but I take them very seriously, so I have a complaints policy and process, which I follow to make sure that things are put right where needed, and I can learn from your feedback.
If you are not happy with the service you receive, please let me know either before you leave the salon, or as soon as possible once you have left. I will listen to your feedback and ask any necessary questions to understand your complaint; I aim to resolve any complaints within 8 weeks. If you have already left the salon, do not go to another salon as I have the right to see exactly what the service or treatment you have received from us, looks like. If you alter your service/treatment elsewhere, I will not be able to rectify any problems and will be unable to offer any sort of resolution.
Property Loss or Damage
It is your responsibility as the owner, to take care of any property you bring into the salon. I take no responsibility for any property, which is lost or damaged, unless a there is damages due to carelessness. Anything left in the salon will be held for 8 weeks, I will do my best to contact you to retrieve your property.
Hair extensions are a form of enhancement and the most popular service at Zxaar Hair, so it’s important to make sure not only do you get the best from them but you understand how serious it is to ignore my advise.
Aftercare is the most important thing, should you fail to follow the rules given this will void any and all guarantees.
I want you to love your hair but should you be unhappy you must in form me via email within two weeks. Following any complaints, I would need to see you in the salon ASAP and ask that you make no changes or seek out any other third party’s help. I will need to log the issues, take pictures and take samples.
It is rare but sometimes there can be problems with hair quality and the bonds, thankfully Gold Fever and I are here to rectify any and all problems. Once you notice anything please make me aware within 2 weeks of application as any fault will show within this time. Failing to let me know within the correct time frame can make it hard to get the best resolution. Please don’t be shy! I’m here to help.
Zxaar Hair is a personal one on one small home salon that has been designed for total relaxation, So I kindly ask that you do not bring children with you. This is for safety reasons as well as your own comfort. Should you really need to bring your children please make sure you let me know in as much time as possible, and understand I reserve the right to rearrange your appointment should I see fit.
Zxaar’s prices have been very carefully selected to reflect many things, such as education, knowledge, products used and experience. I kindly ask that you do not ask me to lower prices as this is unfair and I will not do it! My brands such as Gold Fever make annual price increases, and so I will make adjustments to reflect this. I will notify my clients of any price increases with as much notice as possible.
Are You Dog Friendly?
I am a proud dog Mum to two huskies and so my salon is dog friendly. I welcome you bringing your K9 companions with you. If you wish to bring your doggy with you, I kindly ask they are fully house trained, vaccinated and friendly with other dogs and people.
Other Terms & Conditions
Some of my services/treatments will come with their own specific terms and aftercare. These will be highlighted individually either upon booking, consultation or at your appointment.